Shipping Policy

Items ordered on https://kiladeals.com website are shipped to you direct from our 3rd party distribution centers. Supplement items where the order is placed on a 3rd party website have their own shipping conditions.

Unless otherwise stated on an item description page and your invoice, shipping is free.

In instances where more than one item has been ordered, please note that you may receive multiple parcels delivered to you.

Our distribution centers are located in various centers around the world. As such when goods are shipped into your country, customs may levy an import or other tax on the item. As this is entirely out of our control, any such taxes or charges will be for the account of the buyer.

Kila Deals will choose a suitable shipping platform that is economically viable while also reasonably fast. However, shipping times may take from 5 working days to 15 working days depending on the location of the 3rd party warehouse. Order processing takes 2 to 3 working days. Please be patient especially during times of a global pandemic such as we are currently experiencing.

For more accurate shipping times to your specific country please view the express shipping times here.

Shipping tracking numbers for your order will be emailed to you once your order has been dispatched from the 3rd party warehouse.

Should you have any queries regarding your delivery please contact our customer services at admin@kila.co.za.

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